Refund policy
Return & Refund Policy
Aldren Knnox | United Kingdom
Last Updated: 4 November 2026
At Aldren Knnox, we are committed to providing our customers with a reliable and transparent shopping experience. We understand that sometimes a purchase may not be quite right, and we aim to make the returns and refunds process as straightforward as possible.
This Return & Refund Policy explains your rights, our procedures and the conditions applicable to returns, cancellations, refunds, exchanges and faulty products.
This policy applies to purchases made through our official website, https://AldrenKnnox.store, and is intended to comply with applicable United Kingdom consumer protection legislation.
1. Your Statutory Rights
Your statutory rights are protected under applicable UK consumer law, including:
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The Consumer Rights Act 2015.
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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
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The Digital Markets, Competition and Consumers Act 2024, where applicable.
Nothing in this policy excludes, restricts or otherwise affects your statutory rights as a consumer.
2. Your Right to Cancel an Online Order
Under the Consumer Contracts Regulations 2013, customers purchasing goods online generally have the legal right to cancel their order without providing a reason.
You have 14 days from the day after you receive your goods to notify us of your decision to cancel.
If your order contains multiple items delivered separately, the cancellation period generally begins on the day after you receive the final item.
To exercise your right to cancel, please contact us at:
Email: support@AldrenKnnox.store
You may notify us by email or use the model cancellation form provided at the end of this policy.
Once you have notified us of your cancellation, you must return the goods within a further 14 days.
3. Return Eligibility and Product Condition
Customers are entitled to inspect and try on clothing in the same way they reasonably would in a physical retail shop.
When returning products following a change of mind, we ask that:
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Products are handled with reasonable care.
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Clothing is not worn beyond what is necessary to check its fit, appearance and suitability.
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Products are returned with their original labels, tags and packaging where reasonably possible.
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All accessories and components supplied with the product are included.
Missing packaging or removed tags do not automatically remove your statutory right to cancel.
However, where goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may make a lawful deduction from the refund to reflect any resulting reduction in value.
These conditions do not restrict your rights concerning faulty, damaged or incorrectly described goods.
4. How to Request a Return
To request a return, please contact our customer support team:
Please provide:
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Your order number.
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Your full name.
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The email address used to place the order.
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The item or items you wish to return.
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A brief explanation of the issue, if applicable.
You do not need to provide a reason when exercising your statutory right to cancel.
For damaged, faulty or incorrect items, photographs may help us investigate and resolve your request more efficiently, but they are not an absolute condition of exercising your statutory rights.
Our support team will provide the applicable return instructions and return address.
Please retain proof of postage when returning an item.
5. Return Shipping Costs
For returns made because you have changed your mind, you will normally be responsible for the direct cost of returning the goods, provided this cost responsibility was disclosed before you placed your order.
If an item is faulty, damaged, not as described or otherwise fails to meet your statutory rights, Aldren Knnox will bear reasonable return costs where required by law.
Customers should contact our support team before returning faulty or incorrect products so that suitable return arrangements can be made.
We will not impose unlawful return charges or administrative fees for exercising statutory consumer rights.
6. Refund Processing
Once we receive your returned goods, we will assess the return in accordance with this policy and applicable consumer legislation.
For cancellations under the Consumer Contracts Regulations 2013, refunds will be issued without undue delay and no later than 14 days after:
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We receive the returned goods; or
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You provide evidence that the goods have been sent back, if earlier.
Where we have agreed to collect the goods, the applicable statutory refund deadline will be observed.
Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree otherwise.
We will not charge a refund processing fee.
The time taken for the refunded amount to appear in your account may depend on your payment provider or financial institution.
7. Original Delivery Charges
When you exercise your statutory right to cancel an entire order, we will refund the original standard delivery charge, where applicable.
If you selected a more expensive delivery method, such as express or premium delivery, we are only required to refund the amount equivalent to our least expensive standard delivery option.
Any additional amount paid for an upgraded delivery service may be excluded from the refund.
Where only part of an order is returned, the refund of original delivery charges will depend on the circumstances and applicable legal requirements.
8. Faulty, Damaged or Incorrect Products
Under the Consumer Rights Act 2015, goods supplied by Aldren Knnox must:
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Be of satisfactory quality.
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Be fit for their intended purpose.
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Match their description.
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Meet any other applicable statutory requirements.
If you receive an item that is faulty, damaged, incorrect or not as described, please contact:
We will assess the issue and provide the remedy required by applicable law.
Depending on the circumstances, this may include a refund, repair, replacement or price reduction.
We will not require customers to pay reasonable return costs for goods that fail to meet their statutory rights.
9. Your 30-Day Right to Reject Faulty Goods
Under the Consumer Rights Act 2015, consumers generally have a short-term right to reject goods that do not conform to the contract within 30 days.
Where this right applies, you may be entitled to a full refund.
The statutory period generally begins when the relevant legal conditions concerning delivery, ownership and any required installation have been satisfied.
If you exercise a valid short-term right to reject, we will provide the appropriate refund in accordance with the statutory requirements.
This right is separate from the 14-day cancellation right applicable to most online purchases.
10. Faults Discovered After 30 Days
If a fault becomes apparent after the initial 30-day rejection period, you may still have statutory remedies.
Depending on the circumstances, you may be entitled to:
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A repair.
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A replacement.
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A price reduction.
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A final right to reject the goods and receive an appropriate refund.
Where a repair or replacement is required by law, it must be provided within a reasonable time, without significant inconvenience and at no necessary cost to the consumer.
If a repair or replacement is unsuccessful, impossible or otherwise fails to meet statutory requirements, additional remedies may apply.
For faults arising within the first six months, the law generally presumes that the fault was present at delivery unless the retailer establishes otherwise or the presumption is incompatible with the goods or circumstances.
After six months, customers may be required to demonstrate that the fault existed at the time of delivery.
Statutory claims may be available for up to six years in England, Wales and Northern Ireland, or five years in Scotland, subject to the applicable legal rules. These periods do not constitute a guarantee that every product will last for that length of time.
11. Exchanges
If you would like a different size, colour or style, please contact our customer support team.
Where possible, we may offer an exchange subject to product availability.
If a direct exchange is unavailable, you may return the original item in accordance with your cancellation rights and place a new order.
Any exchange arrangements offered voluntarily are separate from your statutory rights to remedies for faulty or non-conforming goods.
12. Sale and Discounted Items
Items purchased during promotional events, seasonal sales or discount campaigns remain protected by applicable UK consumer legislation.
Customers purchasing discounted goods retain their statutory cancellation rights and their rights concerning faulty or incorrectly described products.
A reduced purchase price does not automatically remove or limit these protections.
Refunds will normally reflect the amount actually paid for the returned item, together with any additional sums required by law.
13. Hygiene-Sensitive and Personalised Products
Certain goods may be excluded from the statutory right to cancel, where permitted by law.
These may include:
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Goods made to a customer's specifications or clearly personalised.
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Sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery.
For hygiene-sensitive clothing or accessories, any exclusion will apply only where the relevant legal requirements are satisfied.
These exclusions do not remove statutory rights relating to faulty, damaged or incorrectly described goods.
14. Orders Cancelled Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
Where possible, we will attempt to cancel the order before shipment.
If the order has already been dispatched, you may still exercise your applicable statutory cancellation rights.
We cannot guarantee that an order can be stopped once it has entered the dispatch process.
15. Lost, Missing or Undelivered Orders
If your order has not arrived, please contact our customer support team.
We will investigate the matter and liaise with the relevant delivery provider where appropriate.
Under applicable UK consumer law, responsibility for goods generally remains with the retailer until they come into the physical possession of the customer or a person identified by the customer to receive them, subject to statutory exceptions.
If goods are lost before the risk has lawfully passed to you, we will provide the remedy required by law.
We will not automatically require customers to resolve delivery disputes directly with the courier.
16. Incorrect Delivery Addresses
Customers are responsible for providing accurate delivery information during checkout.
If you notice an error in your delivery address, please contact us promptly.
We will make reasonable efforts to update the delivery details where operationally possible.
Any additional delivery or return arrangements will be assessed according to the circumstances and applicable law.
This clause does not exclude our statutory obligations or transfer responsibility for delivery to customers where the law does not permit it.
17. Refunds for Promotional Bundles
Where products are purchased as part of a promotional bundle or multi-item offer, any refund will be calculated in accordance with the promotional terms disclosed at the time of purchase and applicable consumer law.
If you cancel an entire eligible order within the statutory cancellation period, your refund rights will be respected in full.
If only part of a promotional bundle is returned, any adjustment must be transparent, fair and consistent with the original promotional conditions and applicable law.
Nothing in this section limits statutory remedies for faulty or non-conforming goods.
18. Payment Disputes
If you believe that a refund has not been processed correctly, please contact us so that we can investigate.
Customers may also have rights through their payment provider, card issuer or applicable consumer credit legislation.
Nothing in this policy prevents customers from exercising any lawful chargeback, payment dispute or statutory remedy.
19. Complaints and Customer Support
We aim to handle all return, refund and product-related enquiries fairly and professionally.
If you are dissatisfied with the outcome of a return or refund request, please contact:
Aldren Knnox Customer Support
Email: support@AldrenKnnox.store
Website: https://AldrenKnnox.store
Please include your order details and a description of your concern.
We will review the matter and respond as promptly as reasonably possible.
Customers remain entitled to pursue any legal remedies available under applicable UK law.
20. Changes to This Policy
Aldren Knnox may update this Return & Refund Policy to reflect changes in our operations, procedures or applicable legislation.
The latest version will be published on our website.
Any changes will not retrospectively remove or restrict statutory rights or contractual rights already acquired by customers.
21. Governing Law and Consumer Protection
This policy is governed by applicable laws of the United Kingdom, including relevant consumer protection legislation.
Nothing in this policy deprives consumers of mandatory legal protections available to them under the laws applicable to their purchase.
Any disputes will be handled in accordance with applicable consumer law and jurisdictional requirements.
22. Contact Information
For questions about returns, cancellations, refunds, exchanges or statutory consumer rights, please contact:
Aldren Knnox
Website: https://AldrenKnnox.store
Email: support@AldrenKnnox.store
Business Address: [Insert verified business or geographical contact address before publication]
23. Model Cancellation Form
You may use the following form to exercise your statutory right to cancel. Use of this form is optional.
To: Aldren Knnox
Email: support@AldrenKnnox.store
I hereby give notice that I cancel my contract of sale for the following goods:
Products ordered:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Customer signature (only if this form is submitted on paper):
Date:
Aldren Knnox — Modern Simplicity. Timeless Style.
Your statutory rights are not affected by this policy.